Refund policy

At Emeraa (emeraa.com), customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, returns, or exchanges may be accepted in accordance with UAE consumer protection laws.

Eligibility for Returns

Products may be eligible for return if they meet the following conditions:

• The item is unused, unworn, and in its original condition
• The original packaging, tags, and labels are intact
• The return request is made within 7 days of delivery
• Proof of purchase is provided

Non-Returnable Items

In accordance with hygiene and consumer safety regulations in the UAE, the following items are not eligible for return or refund:

• Used or damaged items (unless defective)
• Personal care, hygiene, or intimate products
• Sale or clearance items
• Digital products or downloadable items

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographic or video evidence before approving a replacement or refund.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider, but typically take 7–14 business days.

Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part (wrong or defective item). Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be canceled before dispatch. Once an order has been shipped, it will be treated as a return and subject to the conditions outlined in this policy.

Governing Law

This Refund Policy is governed by the laws and consumer protection regulations of the United Arab Emirates.

Contact

emeraa.com.