At Emeraa (emeraa.com), we aim to provide a smooth and reliable shipping experience. Please review our shipping policy below.
Shipping Within the UAE
We offer free shipping across all Emirates in the United Arab Emirates. Orders are processed within 1–2 business days and delivered based on the destination and courier service.
Delivery timelines may vary due to public holidays, weather conditions, or unforeseen courier delays.
There are no shipping charges for orders delivered within the UAE.
International Shipping
At this time, international shipping is available upon request only. Customers outside the UAE are requested to contact us before placing an order to confirm availability, shipping charges, and delivery timelines.
Customs, Duties & Taxes
For international orders, any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. Emeraa is not responsible for delays caused by customs clearance.
Order Processing
Orders are processed on business days excluding UAE public holidays. Once an order is shipped, tracking information may be provided where available.
Incorrect Address
Customers are responsible for providing accurate shipping details. Emeraa is not liable for delays or failed deliveries due to incorrect or incomplete address information.
Contact
If you have any questions regarding these Terms of Service, you may contact us using the details below:
📧 Email:
emeraa.ecommerce@gmail.com
📞 Phone:
+971 56 835 1908
📍 Address:
Hazza ' Bin Zayed The First Street,
Abu Dhabi, UAE